Frequently asked questions

If you would like to make an access booking, please contact our box office team on 020 7734 2222 or email boxoffice@leicestersquaretheatre.com.

Leicester Square Theatre is a listed building, located in the basement of the Notre Dame de France church on Leicester Place. From the main entrance, there are 14 steps down to the main foyer and then a further six steps down to the auditorium itself, which is all on one level.

The building has been adapted where possible to allow for greater accessibility, but
we do not have a lift at the main entrance. However, we do have a separate entrance that offers a more direct route into the main auditorium and is equipped with a platform lift (please be aware the lift has a weight limit of 300kg). To use this entrance, we advise arriving 30 minutes before the performance begins in order to ensure there is sufficient time to get to your seats.

Within the auditorium, we recommend booking into one of the front row seats in the right side stalls section if you are transferring to a theatre seat; the box office team can advise which are the best available seats. Side Stalls Right 20 can be removed from the auditorium if you prefer to remain in your wheelchair.

An accessible toilet and two bars are located within the auditorium.

The Lounge Bar is not accessible by wheelchair.

If you have any questions, please contact us.

We offer one complimentary companion ticket with every access booking subject to availability. These are not available via our website, but can be booked either in person at our box office or by calling us on 020 7734 2222.

We can only allow assistance dogs in the venue. A member of our team will be happy to care for your assistance dog during the show or they are welcome in the auditorium. Please call us on 020 7734 2222 to arrange.

Unfortunately, we do not currently have a working induction loop, but this is something that is being looked into.

Face masks are no longer required within the venue.

A relaxed performance is a modified show specifically for children or adults who have additional needs such as autism, sensory communication disorders or learning difficulties and would benefit from watching in a more relaxed environment. Please contact the box office for more information or to book tickets. These shows cannot be booked online.

You will always be allocated a seat. For some shows, you will be automatically offered the best seat available at the point of booking. For the majority of shows you will see a seating plan whereby you can select your own seats. If you have any questions, please discuss your options with our box office team on 020 7734 2222.

Our opening times vary but it’s safe to assume that the Box Office will always be open from 90 minutes before our first performance and will remain open until 30 minutes after the start time of our last performance of the day. Call to check on 020 7734 2222.

Yes, the easiest way to book is via our website. Use the search tools to search for the show or date you require, then follow the steps to select your seat and complete your booking.

Concession rates are only offered on selected events. To qualify you must be either a full-time student, over 65, Registered Disabled or a Spotlight member. Concession rates are not available with any other offer.

Yes, you are welcome to give us a call on 020 7734 2222. If your call goes to voicemail then please leave a message and our team will get back to you as soon as they are available.

Booking fees cover the cost of processing your order. This includes website costs, payment processing fees, call centre staffing costs and technology solutions such as scanning tickets. As a small, independent venue we rely on the booking fee to allow us to provide a consistently high level of customer service and an up to date website.

Yes, our Box Office is open at least 90 minutes before our first performance and will remain open until 30 minutes after the start time of our last performance of the day. You are welcome to call on 020 7734 2222 for exact opening times.

If a show is rescheduled, you will be informed as soon as possible and your tickets will be automatically transferred to the new date. If you are unable to attend a rescheduled date you will be given a time limit in which to let us know; after that our usual terms and conditions apply.

Babies are welcome at daytime, family shows only. Children under 18 months old are classed as a ‘babe in arms’ and will not require their own ticket as it is presumed they will not sit in their own seat. If you wish for them to have a seat then a ticket must be purchased for them.

If you are unable to locate your order confirmation or link to download your tickets, please contact boxoffice@leicestersquaretheatre.com providing the show name, date and time of the performance and the name on the booking. The box office team are able to resend confirmation emails.

No. We only sell and accept our own Leicester Square Theatre gift vouchers.

Gift vouchers are available here on our website or can be bought over the phone on 020 7734 2222. Please note – we do not offer a physical voucher; you will receive a voucher code via email that is valid for 18 months and can be redeemed against tickets at Leicester Square Theatre or the Museum of Comedy.

Select the tickets you would like to purchase and continue through the checkout to the payment page. Select ‘voucher’ as your payment method and enter your code into the box. You will be able to pay any remaining balance via card at this stage or unused monies from the voucher will remain on your account to use at a later date. Gift vouchers may also be redeemed by calling 020 7734 2222.

Our gift vouchers are valid for 18 months from the date of issue. The show that you book for can be outside of this period but needs to be paid for before the voucher expires.

We do not offer a ticket insurance option, so please check the terms and conditions of your purchase before completing a booking.

Promo codes are sometimes available however this varies by show. Sign up to our mailing list to be the first to hear about new shows and special offers. LST Priority members benefit from selected member ticket offers throughout the year.

When trying to book two seats online which will leave a single seat available, our website will block you from doing so as single seats are less likely to sell. If you are unable to find alternative seats please call 020 7734 2222 so one of our team may assist you.

If you have paid for a box office collection ticket, please come to the box office and our team will print a paper ticket for you.

As per our terms and conditions, we operate a no refund policy and do not allow the secondary selling of tickets. If you are unable to attend a performance please email boxoffice@leicestersquaretheatre.com to discuss your options.

Child tickets are for those aged 18 months to 16 years.

You will receive an email confirmation which contains a link to download your electronic tickets as soon as you have completed your booking. Your ticket does not need to be printed, staff can scan the QR codes directly from your mobile device.

We have very limited space at Leicester Square Theatre and so cannot store your bike during the show. There are bike racks very close to the theatre entrance that can be used.

The closest parking option is the Q-park in Chinatown, which is around a three minute walk away. Please note we do not validate parking.

Leicester Square Theatre is not responsible for any external factors that affect your ability to travel to the venue, including rail strikes. Our normal booking terms and conditions apply regarding our no refund policy. If a show is sold out we may offer to put tickets up for resale for you so please email boxoffice@leicestersquaretheatre.com to discuss your options.

Leicester Square Theatre is not responsible for any external factors that affect your ability to travel to the venue, including bad weather. Our normal booking terms and conditions apply in the event of bad weather. If a show is sold out we may offer to put tickets up for resale for you so please email boxoffice@leicestersquaretheatre.com to discuss your options.

The nearest tube station to Leicester Square Theatre is Leicester Square (Northern & Piccadilly lines). The theatre is ten minutes walk from Charing Cross mainline station and close to a huge number of local bus routes – use Transport for London’s Journey Planner to find the swiftest route here.

We certainly do! The toilets are accessed down seven steps either side of the Foyer Bar. Additional toilets are located by the entrance to the Lounge Bar.

You are welcome to phone us on 020 7734 2222. If your call goes to voicemail then please leave a message and our team will get back to you as soon as they are available.

No, It is not a stepped auditorium. There is a slight slope however it is not enough to make a difference to the view.

For a standard comedy performance all seats have a clear view. For theatre shows with a set then there may be some slightly restricted view seats. These will be clearly marked on our website and are often offered at a reduced rate.

There are a number of pillars in the auditorium, however, the seating is positioned in such a way that the pillars do not block the view of the stage from any seat.

LST Priority is our membership scheme. LST Priority members can take advantage of advance alerts for popular shows, waiting list priority and exclusive member-only ticket offers. Membership is currently priced at £30 per year, paid annually.

We do not operate a cloakroom at Leicester Square Theatre, however we have partnered with Stasher who offer affordable and secure bag storage in various hotels and shops nearby. Bag storage bookings can be made HERE.

You are welcome to bring small bags to the theatre, however our security team may ask to search bags on arrival.